Stoi's
ATELIER
FAQ
How do I know my order has been placed successfully.
You will get an automatic email saying your order has been processed. Once the order has been sent to you, you will get another email saying your order has been dispatched and we will give you the tracking ID to follow up your shipment.
How do I return an item?
Once your package has been shipped you will receive an email & text message with your tracking number.
Stoi’s Atelier is a Custom Made-to-order Design Brand, By SDC. Our designs are made one by one, hand & machine. We custom fit each design to our clients specific measurements, height &/or color. We do not offer NO REFUNDS or EXCHANGES for that reason. We want to ensure your happiness with the SAS Brand. If you have any questions or concerns, please do not hesitate to view the FAQ page for additional questions or contact us via email at info@stoisatelier.com.
(Return Policy?) or phone us 1-803-237-3257
At Stoi's Atelier, we take pride in providing our customers with the best service possible. We understand the importance of tracking your order, and that’s why we provide an easy-to-use online tracking system. This allows you to view the status of your order in real time, and gives you peace of mind that your order is on the way.
We value our customers, and that’s why we strive to make sure that they are always satisfied with our service. Have a question about your order? Don’t hesitate to contact us. We’re here to help.
How do I track my order?
Please click the ‘Forgot Your Password?’ link when you sign in. This will email a new password to your email address.
I've forgotten my password. What shall I do?
What are your delivery options?
At this time we currently use USPS.